Business Excellence Model Case Studies

Allied Aerosystems
Allied Aerosystems is a successful business with sustained growth over a number of years. With a clear vision of what was required to succeed, the CEO has successfully used the Business Excellence Model to both measure and drive improvement within the Company.

A young and dynamic organisation, Allied Aerosystems operates with a very flexible and inclusive workforce approach, and needed a model that was value adding, supporting their journey to excellence, without the requirement for prescriptive or bureaucratic restraints.

Since starting to use the, Business Excellence Model in 2006, the organisation has grown and improved, and maintained their ethos for excellence. By 2014 the organisation has improved their overall Business Excellence score differential by an impressive 260 points. The increase in scores is reflected in the organisations profitability and growth. In 2014 Allied Aerosystems was a Business Excellence winner.

Smurfit Kappa Abercarn
Smurfit Kappa Abercarn have been long time users of the Model on their Journey to Excellence. Struggling to compete in an ever changing market place, they have focussed on innovation as a key driver for sustainability and continued success.

They have continued to use the Model since 2003, both as a measure of their business success and a benchmark. They have maintained their focus throughout reorganisation and product rationalisation. Testament to the improvement culture with the organisation they have an extremely loyal workforce who have supported the organisation through the necessary changes.

From ‘Manufacturing Quality Award’ winner in 2003 to Overall Business Excellence Award winner in 2014, Smurfit Kappa Abercarn have maintained some of the highest scores in the 20-year history of the Award process.

Euro Quality Coatings Ltd (EQC)
Euro Quality Coatings is one of the UK’s leading powder coating and electrophoretic companies, EQC use the highest quality application equipment, powders and pre-treatments, providing a professional powder coating and e-coat service for volume and batch manufacturers.

They have been using the Business Excellence Model since 2006 to support improvement innovation and growth, and have focused improvements on specific areas.

They have seen success in the Wales Quality Awards on a number of occasions, in 2007 they won the Manufacturing Prize, in 2008, the Environment Prize, in 2010 the Customer Service Prize, and in 2014 the partnership prize.

Northern Automotive NASUK
Northern Automotive Systems is a world leader in the manufacture and supply of decorative aluminium trim for the automotive industry. With a history dating back to 1908, they have mastered the art of transforming a concept into reality.

“Our ultimate focus is to produce innovative and unique decorative aluminium trim for the automotive industry.”  

Northern Automotive entered the Wales Quality Award for the first time in 2014. With big changes in the business, they wanted to capture their current position to use as a measure for improvement in the future, and to ensure a focus on capturing good practice within existing arrangements. They scooped the Best Newcomer Prize, and are continuing to use the model to manage change.

Schaeffler Llanell
Under the direction of the Managing Director, Roger Evans, the company has clawed its way back from threat of closure to be one of the most successful of the Schaeffler plants.

At Schaeffler Llanelli the Model is used to drive the Business Improvement Programme, Schaeffler have been consistently high scorers for many years. They have won several prizes at the Wales Quality Awards over the years as they have continued to improve on their performance against the individual criteria within the Model;

2008 Manufacturing Prize
2010 Sustainability Prize
2011 Chairman’s Prize for Automotive Excellence
2012 Overall Winner of the Award

Our drive to become Best in Class was not just an aspiration of ours, it was necessary for our survival. Our differentiator is our people, and they have been an integral part of our journey to success every step of the way. The use of the Business Excellence Model has been a mainstay of our success. I would recommend this approach to any organisation who is serious about improving their business. The Wales Quality Centre has provided the support which has underpinned our continued improvements’.
Roger Evans
Managing Director,

Brother Industries UK

The Moulding division of Brother Industries (UK) Ltd, (formerly known as GKK Plastics), was formed in 1990 delivering a precision injection moulding and assembly service to a blue chip client base.

Based on a 24,000 sq. metre site in Wrexham, North Wales with good transport links to all areas of the UK. Brother supply Plastic Mouldings to a diverse range of markets including Electronics, Medical, Agricultural and Construction industries and can provide a total manufacturing service from concept design to finished product.

As specialists in the moulding of technical components, they have extensive assembly experience in both high and low volume manufacturing. They have a continuous improvement philosophy to ensure they remain competitive and can offer the very best value to customers. They continue to use the Model today.


<div style="float: left; margin: 0px 15px 0px 0px;"><img class="rounded" src="" alt="" /></div><div class="color"> <span class="smRed">The Journey to Excellence</span> </div>
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